Privacy Policy

NeuraStruct (“NeuraStruct,” “we,” “us,” or “our”) operates an AI orchestration platform for technical leaders, accessible at neurastruct.com.au. NeuraStruct is based in Melbourne, Australia.

This policy explains what personal information we collect, how we use it, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal information only to the extent it is reasonably necessary to operate our website and respond to enquiries.

1. Consultation bookings (via Cal.com)

When you book a consultation through our website, our calendar provider Cal.com collects your name, email address, and any free-text answers you provide to intake questions (such as “what would you like to build?”). Cal.com’s own privacy policy applies to that processing — see cal.com/privacy.

2. Direct correspondence

If you email us at privacy@neurastruct.com.au or call +61 422 336 319, we collect the contents of your message and any contact details you provide.

3. Anonymous usage data

Our hosting provider (Netlify) records standard request metadata — IP address, user agent, timestamp, and requested URL — for security, abuse-prevention, and aggregate analytics. We do not use third-party analytics, advertising trackers, or session-recording tools on this site.

• To respond to your booking, enquiry, or correspondence.
• To deliver the consultation or services you have requested.
• To maintain the security and integrity of our website and infrastructure.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information. We do not use your personal information to train AI models — public or otherwise.

Personal information you submit through our consultation form is processed by Cal.com (United States) and forwarded to our mailbox at VentraIP (Australia). Aggregate request logs from our hosting provider are retained in their respective regions in accordance with their privacy policies.

For customer projects built on the NeuraStruct platform, we operate a strict data residency by default posture — production workloads run in AWS Sydney (ap-southeast-2), and customer data is never sent to third-party LLM providers without explicit per-tenant opt-in.

We retain consultation enquiry data only as long as necessary to respond to your enquiry and any reasonable follow-up. Email correspondence is retained in accordance with normal business record-keeping practice.

Anonymous server logs are typically retained for 30 days for security purposes.

We share personal information only with the third-party service providers necessary to operate the website and respond to enquiries:

• Cal.com — calendar booking, scheduling notifications.
• VentraIP — domain registration and email hosting.
• Netlify — website hosting and CDN.
• AWS — production infrastructure for customer projects.

We may disclose personal information where required by law, court order, or to protect our legal rights.

We protect personal information using industry-standard technical and organisational safeguards: TLS 1.3 in transit, AES-256 at rest, role-scoped database access, and tenant-isolated infrastructure. We periodically review our security posture and update controls as risks evolve.

No system is perfectly secure. If you believe your personal information has been compromised, please email us immediately at privacy@neurastruct.com.au.

You have the right to:

• Access — request a copy of the personal information we hold about you (APP 12).
• Correct — request that we correct inaccurate or incomplete information (APP 13).
• Anonymity — interact with us anonymously where lawful and practical (APP 2).
• Complain — lodge a complaint about how we handle your personal information (see below).

To exercise any of these rights, email privacy@neurastruct.com.au. We will respond within a reasonable period — typically within 30 days.

This website does not currently set first-party tracking cookies. The Cal.com booking modal may set its own cookies as required for booking functionality. See cal.com/privacy for details.

This site is not directed to children under 13 and we do not knowingly collect personal information from children.

NeuraStruct is operated from Australia. If you access this site from outside Australia, you understand that your information will be processed in Australia under Australian law.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated via the website or, where appropriate, by direct email.

For general privacy enquiries, access requests, or correction requests:

• Email: privacy@neurastruct.com.au
• Phone: +61 422 336 319
• Postal: NeuraStruct, P.O. Box 52, Chelsea VIC 3196, Australia

To lodge a formal privacy complaint, email complaints@neurastruct.com.au. We will acknowledge complaints within 7 business days and aim to resolve them within 30 days. If you are not satisfied with our response, you may escalate to the Office of the Australian Information Commissioner: oaic.gov.au.