That depends on the tier. The posting tiers — Lite (+$3,500 +GST), Tier 1 (Content + Posting, +$5,500 +GST) and Tier 1 Plus (adds assisted paid ads, +$8,500 +GST) — are outbound only: they draft posts in your brand voice from a queue you control and publish on your approval, but they don't watch your inbox. Tier 2 (+ Inbound, +$10,500 +GST) and Tier 2 Plus (+ Inbound + Paid Ads, +$13,500 +GST) add inbound handling: incoming DMs and comments are read, moderated, and drafted for your approval, with anything sensitive escalated to you rather than auto-answered. Add the Blog Engine and each tier is $2,000 +GST cheaper, since the shared draft→approve→schedule loop is already built. You own it outright — no lock-in after it's paid off, no per-lead fees — and there's an optional managed on-ramp and a flat, cancel-anytime Social Care plan if you'd rather we keep an eye on it.